FREQUENTLY ASKED QUESTIONS
Answers to the 15 questions buyers ask us most often. For anything else, please contact us.
Company and products
Are you a factory or a trading company?
We are a manufacturer with our own factory. Zhejiang Senchuan Furniture Co., Ltd. was founded in 2005 and is located in Taizhou Bay New Area, Zhejiang Province, with around 120,000 m² of production space. Tooling development, injection molding, metalworking, woodworking and upholstery sewing are all completed in-house, and our injection molding equipment can produce single parts weighing up to 14,000 g. Our products are exported to more than 70 countries and regions, and we hold over 200 patents.
What product categories do you mainly manufacture?
Plastic chairs, plastic-and-steel chairs, solid wood leg chairs, bar stools, lounge chairs, sofas and tables, as well as components such as shells, frames, armrests, five-star bases and casters. We launch around 20 new designs every year.
What major projects have you supplied?
Senchuan has long supplied international sporting events and chain brands: the Rio 2016 Olympic Games, the 2018 FIFA World Cup in Russia, the Paris 2024 Olympic Village, and venue seating for the FIFA World Cup 2026 in the United States, Canada and Mexico. Our products can also be supplied with flame-retardant and antibacterial performance to suit different applications.
Can we visit the factory or carry out a video audit?
You are welcome to visit in person. The factory is in Taizhou Bay New Area, Zhejiang, about 30 minutes by car from Taizhou Airport and 2 to 3 hours from Ningbo and Shanghai airports. We can arrange sample review, production line tours and lab visits; if travel is not convenient, a video factory audit can be arranged.
Orders, samples and customization
What is your minimum order quantity (MOQ)?
20 pcs per color for standard colors (black, grey and white), and 60 pcs per color for other colors. We normally hold large stocks, and where stock is available there is no MOQ. Mixed colors and mixed models can be combined in one container; engineering and project orders can be negotiated case by case.
Can you customize color, logo, size and fabric?
Yes. Colors can be selected from our color card or matched to a Pantone number; custom colors have an MOQ of 400 pcs. Logos can be applied by silk screen, woven label or other methods. Fabrics can be chosen from our standard color card, or you may recommend fabrics you already use. Special sizes involve modifying or building new tooling; we will assess this and quote the tooling cost and development lead time.
How much do samples cost, and how long do they take?
Samples are charged at the unit price plus 10%, and this charge is deductible from the official order. Standard samples can be dispatched within 10 to 15 days; where new tooling or custom fabric and color are required, the lead time is quoted separately.
Can you handle contract and project orders? How do you ensure batch consistency?
Yes. For project orders we first seal and approve a sample; mass production follows the sealed sample, with color variation controlled within the same batch. We support first-article approval, mid-production inspection and pre-shipment AQL sampling, and can work with third-party organizations such as SGS, BV or TÜV for on-site inspection when required.
What are your payment terms?
Standard terms are 30% deposit by T/T with the remaining 70% against copy of bill of lading. At-sight L/C is also acceptable.
What is the warranty period, and what does it cover?
Plastic chairs carry a 2-year warranty; upholstered and outdoor furniture carry a 1-year warranty. Coverage includes structural and workmanship defects not caused by human factors.
Certifications
What certifications and test reports do you have?
Our management systems are certified to ISO 9001, ISO 14001 and ISO 45001, and we also hold BSCI, FSC and GRS. Product test reports are available for EN 12520, EN 16139, EN 1729, EN 581, BIFMA X5.1, REACH and California Prop 65, subject to the report issued for the specific model.
Delivery and shipping
What is the lead time?
Standard orders ship within 25 to 35 days after the deposit is received. Peak-season or large-volume projects are assessed separately; we have completed the entire process of World Cup seating, from order confirmation to cross-border delivery, within 2 to 3 months.
What trade terms do you quote on, and what costs are included?
We normally quote EXW or FOB Ningbo, including export packing but excluding destination port charges, duties and import customs clearance. For CIF or DDP door delivery we can help calculate the cost and quote separately.
Which port do you ship from, and what is the loading quantity?
We normally ship from Ningbo Port. Loading quantity depends on the model and packing method, and we state the reference loading quantity for each model for 20GP / 40HQ in the quotation.
Do you ship assembled or knock-down?
Mainly knock-down, which significantly reduces shipping volume and freight cost. Assembly instructions and hardware are included in the carton, and a standard model can be assembled by one person within a few minutes. Some models can be shipped fully assembled.
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